ITSM Tools

Top rated

Nexthink

Nexthink

Unrivaled insight into the end-user experience, see what they are experiencing first-hand

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Customer service Value for money Customer support Overall satisfaction Customer loyalty Weighted score
9.7 9.3 9.7 9.7 10.0 85
Matrix42

Matrix42

Arguably the first vendor to offer comprehensive Enterprise grade SAM within a full ITSM suite.

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Customer service Value for money Customer support Overall satisfaction Customer loyalty Weighted score
7.3 8.0 7.5 7.5 7.5 75
BDNA

BDNA

“A unique and innovative offering. BDNA aggregates, cleanses and filters enterprise data sources into a single source of asset data, then enriches it with market intelligence to enable smart decision-making.”

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Customer service Value for money Customer support Overall satisfaction Customer loyalty Weighted score
10.0 10.0 10.0 10.0 10.0 80
Virima Technologies EcoSystemManager

Virima Technologies EcoSystemManager

EcosystemManager can be bought standalone or with a ‘Fastpath discovery package’ which includes training and a discovery snapshot of the customer’s environment. We were particularly impressed with the ability of EcosystemManager to visualize relationships between servers.

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InvGate

InvGate

Comprehensive ITAM & ITSM solution with next-generation interface.

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Samanage

Samanage

Flexibility. Great customer service. Ease of use. The implementation of task management isn't as strong as it could be.

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Customer service Value for money Customer support Overall satisfaction Customer loyalty Weighted score
9.6 9.0 9.6 8.7 9.0 86
Atlassian Jira Service Desk

Atlassian Jira Service Desk

Simple to use, looks good. Fits into Atlassian Ecosystem well.

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Customer service Value for money Customer support Overall satisfaction Customer loyalty Weighted score
8.8 8.5 8.5 8.8 9.0 83
Miradore Management Suite

Miradore Management Suite

Central dashboard where you can see the inventory and status of your server and workstation infrastructure. No need to maintain installation images based on computer model and intended use.

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Customer service Value for money Customer support Overall satisfaction Customer loyalty Weighted score
9.0 10.0 8.5 9.5 9.5 81
EasyVista IT Service Manager

EasyVista IT Service Manager

Great Asset Management, Powerful workflow automation. Not easy to allow end user to build their own report.

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Customer service Value for money Customer support Overall satisfaction Customer loyalty Weighted score
9.0 10.0 9.0 10.0 10.0 79
ServiceNow (ITSM)

ServiceNow (ITSM)

It offers many additional features e.g. CMDB. It's very complex to use all the features and you can easily go in the wrong direction. The licensing model is expensive.

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Customer service Value for money Customer support Overall satisfaction Customer loyalty Weighted score
7.8 6.9 7.6 7.7 7.7 75