ITAM Tools

Top rated

Novell ZENworks Asset Management

Novell ZENworks Asset Management

Novell ZENworks Asset Management's greatest strength would have to be its reporting capabilities. Lack of hardware recognition and support.

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Customer service Value for money Customer support Overall satisfaction Customer loyalty Weighted score
9.0 9.0 9.0 8.0 8.0 77
OpenLM

OpenLM

Incredibly easy to use and very simple to setup. With the constant updates and new features, comes database changes and API modifications.

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Customer service Value for money Customer support Overall satisfaction Customer loyalty Weighted score
8.7 8.7 8.7 7.3 8.0 78
Dell Asset Manager

Dell Asset Manager

Easy to use, clean GUI DNA (Software recognition - titling - normalization DB) . End User Documentation could be more detailed.

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Customer service Value for money Customer support Overall satisfaction Customer loyalty Weighted score
10.0 10.0 8.0 9.0 9.0 78
LANDESK Asset Management

LANDESK Asset Management

Positive - Auto product recognition. Negative - Dated , sometimes non-standard Windows interface.

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Customer service Value for money Customer support Overall satisfaction Customer loyalty Weighted score
8.8 8.2 7.8 7.6 8.2 78
Softwaremanagement.org

Softwaremanagement.org

Easy to use, excellent results in reporting. The front end is sometimes a little bit slow due to our large database.

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Customer service Value for money Customer support Overall satisfaction Customer loyalty Weighted score
8.3 7.3 8.7 7.3 6.7 75
ManageEngine ServiceDesk

ManageEngine ServiceDesk

Good set of overall features. Requires some refinement in certain areas.

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Customer service Value for money Customer support Overall satisfaction Customer loyalty Weighted score
7.6 7.2 7.6 7.4 7.0 74
Symantec Altiris

Symantec Altiris

A fantastic inventory and deployment tool. Needs a faster interface.

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Customer service Value for money Customer support Overall satisfaction Customer loyalty Weighted score
7.0 6.0 6.0 6.0 6.0 71
Miss Marple Enterprise Edition (MMEE)

Miss Marple Enterprise Edition (MMEE)

Web client isn't powerful enough for several tasks. Slow compliance calculation when you have thousands of assets.

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Customer service Value for money Customer support Overall satisfaction Customer loyalty Weighted score
7.0 6.0 8.0 6.0 6.0 72
HPE Asset Manager

HPE Asset Manager

Overall good lifecycle ITAM application. Reporting is limited & complicated, landing page is not easily customizable.

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Customer service Value for money Customer support Overall satisfaction Customer loyalty Weighted score
6.3 6.3 6.0 6.5 6.5 67
FrontRange

FrontRange

Discovery agent, ease of searching. Reporting is limited & complicated.

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Customer service Value for money Customer support Overall satisfaction Customer loyalty Weighted score
3.0 7.0 3.0 5.0 7.0 68