ITAM Tools

Top rated

Sassafras K2

Sassafras K2

Positive - Easy to implement and use, great reporting. Negative - The lack of a local office with technical support.

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Customer service Value for money Customer support Overall satisfaction Customer loyalty Weighted score
9.8 8.9 9.5 8.9 9.2 89
Certero AssetStudio

Certero AssetStudio

Light on bandwidth. Easy to implement. Built-in agent deployment functionality. The reporting has been built-in and seems a bit limited.

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Customer service Value for money Customer support Overall satisfaction Customer loyalty Weighted score
9.3 8.3 9.3 9.0 9.5 85
Express Software Manager

Express Software Manager

It's been very reliable and it was easy to install. It is only designed for the Windows and OSX platforms.

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Customer service Value for money Customer support Overall satisfaction Customer loyalty Weighted score
10.0 9.0 10.0 9.0 10.0 83
Eracent

Eracent

"So far the biggest payoff has been with the vendor’s ability to customize the tool for our business’s needs"

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Customer service Value for money Customer support Overall satisfaction Customer loyalty Weighted score
9.0 8.5 9.2 8.3 9.5 84
Brainware Spider Asset Management

Brainware Spider Asset Management

Overall a complete IT Asset Management tool - not just a Software Asset Management tool. Dashboards could be improved.

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Customer service Value for money Customer support Overall satisfaction Customer loyalty Weighted score
9.2 9.0 8.8 8.6 9.0 83
ServiceNow (ITAM)

ServiceNow (ITAM)

There are so many things you can do with the product, you really are bound by your imagination. Can be a little bit of a learning curve to learn the product.

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Customer service Value for money Customer support Overall satisfaction Customer loyalty Weighted score
8.1 8.3 8.3 8.6 9.0 81
eTelligent Solutions

eTelligent Solutions

Because it is highly customizable, getting to a quick answer is difficult in some scenarios.

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Customer service Value for money Customer support Overall satisfaction Customer loyalty Weighted score
8.5 9.5 8.5 9.5 9.5 81
Miradore Management Suite

Miradore Management Suite

Central dashboard where you can see the inventory and status of your server and workstation infrastructure. No need to maintain installation images based on computer model and intended use.

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Customer service Value for money Customer support Overall satisfaction Customer loyalty Weighted score
9.0 10.0 8.5 9.5 9.5 81
EasyVista IT Service Manager

EasyVista IT Service Manager

Great Asset Management, Powerful workflow automation. Not easy to allow end user to build their own report.

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Customer service Value for money Customer support Overall satisfaction Customer loyalty Weighted score
9.0 10.0 9.0 10.0 10.0 79