ITAM & ITSM

Our sister sites The ITAM Review and The ITSM Review teamed up and reviewed the following vendors on their ITAM and ITSM Integration capabilities. Read the full report: The ITAM Review and ITSM Review - ITAM and ITSM Integration Group Test 2016

Top rated

Matrix42

Matrix42

Arguably the first vendor to offer comprehensive Enterprise grade SAM within a full ITSM suite.

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Customer service Value for money Customer support Overall satisfaction Customer loyalty Weighted score
7.3 8.0 7.5 7.5 7.5 75
Virima Technologies EcoSystemManager

Virima Technologies EcoSystemManager

EcosystemManager can be bought standalone or with a ‘Fastpath discovery package’ which includes training and a discovery snapshot of the customer’s environment. We were particularly impressed with the ability of EcosystemManager to visualize relationships between servers.

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No customer reviews yet.
InvGate

InvGate

Comprehensive ITAM & ITSM solution with next-generation interface.

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No customer reviews yet.
Miradore Management Suite

Miradore Management Suite

Central dashboard where you can see the inventory and status of your server and workstation infrastructure. No need to maintain installation images based on computer model and intended use.

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Customer service Value for money Customer support Overall satisfaction Customer loyalty Weighted score
9.0 10.0 8.5 9.5 9.5 81
ManageEngine ServiceDesk

ManageEngine ServiceDesk

Good set of overall features. Requires some refinement in certain areas.

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Customer service Value for money Customer support Overall satisfaction Customer loyalty Weighted score
7.6 7.2 7.6 7.4 7.0 74