Version reviewed: 7
What are the strengths of this product?
SLM has grown in its maturity over the years I have been involved with it. Initially its strengths were in the desktop space but from version 7 onwards its usefulness in the datacentre isn't to be underestimated. It is easy to use as the interface is largely instinctual. When implemented correctly it has the potential to save huge costs on re-harvesting software and audit related work
What are the weaknesses of this product?
Its major weakness is shared with almost every other vendor. This needs to be properly implemented to get the most value, which means license information needs to be added as discovery alone isn't sufficient. This takes a lot of time and effort to both complete and maintain.
SLM can only take one feed in from discovery tools per device Its own agent or SCCM or ANO. If SLM had the ability to take multiple feeds and normalise the data this would produce a much better picture of your estate. Right now comparison of multiple feeds to look for gaps would be done via a more manual process.
My own personal issue was the constant renewal of SLM agent versions, if you are in a managed, varied, estate the work to update the agent can be onerous. However the fact that SLM is growing in its maturity and usefulness is the reason behind these numerous agent changes, which makes it probably a necessary evil at this time, hopefully over the coming years the amount of change will slow down.
What features would you add if you had the choice?
Any best in breed discovery tool in this space should have an inbuilt ability to search for missing devices using an agentless functionality. This is the missing piece in the SNOW toolset.
There has been massive changes in the latest versions but it would still improve the product if you could allocate licenses from a central pot to cover virtualisation options such as standard and datacentre licenses rather than having to create different license types to achieve this.