Version reviewed: 7.2
What are the strengths of this product?
Most valuable is its usage-based reporting. Also helpful are its Boolean-based filters and the logical layout of KeyConfigure.
What are the weaknesses of this product?
The KeyReporter dashboard has limited configurability and there sometimes appears to be conflicting results in the reports that are returned. The user manual is very complex - a simplified version would be helpful.
What features would you add if you had the choice?
I think a third party integration and implementation service would be a wise business move. I would suggest making the widget-based reports the default view for users.