Marval review

They have been in the IT support industry for a number of years so know how the tool should work. Rigid tool.

website www.marval.co.uk/
Incident Management Group Test 2016 www.theitsmreview.com/wp-content/uploads/2016/02/Marval_IM.pdf

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73%
73% Customer feeback

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Customer satisfaction

Customer service
Value for money
Customer support
Overall satisfaction
Customer loyalty
73%
Customer score

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Version reviewed: 8

Customer service
Value for money
Customer support
Overall satisfaction
Customer loyalty

What are the strengths of this product?

UK based. They have been in the IT support industry for a number of years so now how the tool should work.

What are the weaknesses of this product?

Rigid.

What features would you add if you had the choice?

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