ManageEngine ServiceDesk review

Good set of overall features. Requires some refinement in certain areas.

website www.manageengine.com/
Incident Management Group Test 2016 www.theitsmreview.com/wp-content/uploads/2016/02/ManageEngine_IM.pdf

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74%
74% Customer feeback

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Customer satisfaction

Customer service
Value for money
Customer support
Overall satisfaction
Customer loyalty
74%
Customer score

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Version reviewed: 9.2

Customer service
Value for money
Customer support
Overall satisfaction
Customer loyalty

What are the strengths of this product?

Good Helpdesk, Easy for Customers to use

What are the weaknesses of this product?

Problem Management Module needs major improvements

What features would you add if you had the choice?

Add a lot of the same features for Requests to Problems

Version reviewed: Unknown

Customer service
Value for money
Customer support
Overall satisfaction
Customer loyalty

What are the strengths of this product?

Helpdesk

What are the weaknesses of this product?

Asset Management

What features would you add if you had the choice?

Better Asset Management Tool

Version reviewed: 9

Customer service
Value for money
Customer support
Overall satisfaction
Customer loyalty

What are the strengths of this product?

Scalability, self-service, update service.

What are the weaknesses of this product?

Technician license pricing model.

What features would you add if you had the choice?

None

Version reviewed: Unknown

Customer service
Value for money
Customer support
Overall satisfaction
Customer loyalty

What are the strengths of this product?

Good set of overall features.

What are the weaknesses of this product?

Requires some refinement in certain areas.

What features would you add if you had the choice?

Feature to push refresh on unassigned ticket queue.

Version reviewed: 8126

Customer service
Value for money
Customer support
Overall satisfaction
Customer loyalty

What are the strengths of this product?

Incident Management

What are the weaknesses of this product?

Software metering and software license verification.

What features would you add if you had the choice?

Software metering.