HPE Service Desk review

Good overall reliability. Not intuitive

website www.hpe.com
Incident Management Group Test 2016 www.theitsmreview.com/wp-content/uploads/2016/02/HPE_IM.pdf

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68%
68% Customer feeback

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Customer satisfaction

Customer service
Value for money
Customer support
Overall satisfaction
Customer loyalty
68%
Customer score

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Version reviewed: 2008

Customer service
Value for money
Customer support
Overall satisfaction
Customer loyalty

What are the strengths of this product?

Available fat client

What are the weaknesses of this product?

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What features would you add if you had the choice?

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Version reviewed: 9.2

Customer service
Value for money
Customer support
Overall satisfaction
Customer loyalty

What are the strengths of this product?

Good overall reliability

What are the weaknesses of this product?

Not intuitive

What features would you add if you had the choice?

Better user interface and service request.

Version reviewed: 9

Customer service
Value for money
Customer support
Overall satisfaction
Customer loyalty

What are the strengths of this product?

Power of HP

What are the weaknesses of this product?

Cost

What features would you add if you had the choice?

Interaction with other toolsets.

Version reviewed: 7

Customer service
Value for money
Customer support
Overall satisfaction
Customer loyalty

What are the strengths of this product?

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What are the weaknesses of this product?

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What features would you add if you had the choice?

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