HPE Asset Manager review

Overall good lifecycle ITAM application. Reporting is limited & complicated, landing page is not easily customizable.

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67%
67% Customer feeback

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Customer satisfaction

Customer service
Value for money
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Overall satisfaction
Customer loyalty
67%
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Version reviewed: 9.5

Customer service
Value for money
Customer support
Overall satisfaction
Customer loyalty

What are the strengths of this product?

SAM, Oracle LMS solution, Contract Module and reconcilliation

What are the weaknesses of this product?

Normalization. AM has AM Invent table but we need to use advanced normalization products like BDNA.

What features would you add if you had the choice?

SAAS version of AM

Version reviewed: 9.3.0

Customer service
Value for money
Customer support
Overall satisfaction
Customer loyalty

What are the strengths of this product?

The product is well integrated in HP Service Manager.

What are the weaknesses of this product?

Complexity of the product (usability) and lack of the support. The cost of the HP services is high.

What features would you add if you had the choice?

SW distribution .

Version reviewed: 9.2

Customer service
Value for money
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Customer loyalty

What are the strengths of this product?

Strong asset management, loads of possibilities. Want to have a picture of each asset attached? Its possible! Also, the functionality where the scan agents are pushed out to the clients works well.

What are the weaknesses of this product?

Basic recognition is relatively poor, and the process for teaching new software is complex and time consuming. If you focus on Software and Compliance, this is not a tool for you. There is no report builder, so you either stick to the basic reports, or pay someone to develop more, unless you have a crystal reports wizard at hand. you have to develop a lot yourself, and the design and usability looks like something from the 90's. A lot of small bugs or weird solutions. (try export a list, and choose "export as excel". you will get all your data but every field is written like a text string T(""). not useful when you have to search and work with the data....).

What features would you add if you had the choice?

Better recognition, and more intuitiveness in the handling. I wouldn't mind loosing a few features, if the system did the core functionalities better.

Version reviewed: 9.30

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What are the strengths of this product?

Relational database, provide expert user the ability to do semi advance queries, workflows for automation tasks.

What are the weaknesses of this product?

Learning curve for new users, Web Client can't fully replace the Fat Client.

What features would you add if you had the choice?

Ability to do many to one view/reporting from the application.

Version reviewed: 9.32

Customer service
Value for money
Customer support
Overall satisfaction
Customer loyalty

What are the strengths of this product?

Overall good lifecycle ITAM application.

What are the weaknesses of this product?

Too complex for the non-advanced user. SAM module is difficult if using external discovery sources.

What features would you add if you had the choice?

Product normalization.

Version reviewed: 9.3

Customer service
Value for money
Customer support
Overall satisfaction
Customer loyalty

What are the strengths of this product?

Standalone and web clients.

What are the weaknesses of this product?

Lack of proper documentation and working samples. Lack of a proper programming environment for Wizards and Workflows .

What features would you add if you had the choice?

Full fledged programming environment. Standard SQL support. Easier Database customization. Working samples of code. Proper documentation for various audiences.