Version reviewed: v10.1.74.0
What are the strengths of this product?
- Great service
- Microsoft ELP Tool
- Easy to customize
- More robust than anyone could take full advantage of (not a bad thing)
What are the weaknesses of this product?
- Install/ upgrade process is messy, time-consuming and requires Eracent assistance (fully included with annual maintenance cost).
- At times buggy, but great customer service makes up for it.
What features would you add if you had the choice?
- Cloud (IaaS/ SaaS) usage mgmt.
- More built in ELP generators for high-risk audit publishers.
- Would be AWESOME if there was better documentation, online ticketing system for support and online user community to share tips, troubleshooting, etc..