EasyVista IT Service Manager review

Great Asset Management, Powerful workflow automation. Not easy to allow end user to build their own report.

Vendor EasyVista

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79%
79% Customer feeback

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Customer satisfaction

Customer service
Value for money
Customer support
Overall satisfaction
Customer loyalty
79%
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Version reviewed: 2014

Customer service
Value for money
Customer support
Overall satisfaction
Customer loyalty

What are the strengths of this product?

Great Asset Management, Powerful workflow automation, Very Flexible tool, Easy to customize. Great partnership with the vendor.

What are the weaknesses of this product?

Not easy to allow end user to build their own report. It is not so much that reporting is hard but the "write" management on report is not very flexible. If you have "write" access to report you can modify any report.

What features would you add if you had the choice?

I would like it to interface with reporting tool like MS Reporting or Crystal report.