Version reviewed: 14.6
What are the strengths of this product?
Too many things to say in this small space, but let me pick some highlights. Finally, finally, finally, a DSL with built in algorithms to manage rights for upgrade / downgrade / cross grade / capacity / sub capacity / suite, etc. This is the least managed part of SAM which can cause the most compliance risk. I no longer have to manually manage compliance requirements outside of my compliance tool. SAM experts normally have to fully understand and analyze intellectual property rights to accurately to perform software related compliance tasks. Otherwise businesses risk over spending and under/over licensing. I have waited many years for someone to listen and create a product from a SAM perspective. They are flexible, personable and their team doesn't just sell a product, they can talk the language. As a CITAM, CHAMP and CSAM, I would know if they didn't understand compliance.
What are the weaknesses of this product?
I would recommend the cloud version to others for more seamless updates, etc. With Concorde's support team the delay is only a technical limitation of an on-premise solution and not a support issue. If they also managed HW in their DSL, we wouldn't need another tool for a single source, industry standard catalog.
What features would you add if you had the choice?
I would include professional services for a minimum of one Publisher (Vendor) to speed up training for your SAM folks and to serve as a live reference point. Once organizations see the scenario modeling and ease of obtaining license position, they will be so excited they will push for more demos and additional reconciliations from your SAM team long before they have an opportunity to fully implement or learn the product !!!!