Version reviewed: 3.x
What are the strengths of this product?
The JIRA Service Desk offer everything you need from a service desk tool like SLA's, queues, customisable forms and a clean and modern interface.
The powerful automation possibilities in JIRA Core and JIRA Software let you design any ITSM process with strong automation capabilities. For enterprise CMDB functionality you will need the Insight add-on from Atlassian Marketplace - it will provide you with all the CMDB power you need for a penny, including automation and dependency analysis. Adding the Insight Discovery product enables automated discovery of network assets imported to the CMDB in Insight. The integration to JIRA Service Desk is perfect.
What are the weaknesses of this product?
Can't think of any, not even pricing.
What features would you add if you had the choice?
Hmm, on the wish list... Maybe provisioning and more features on monitoring of network devices.