Alemba review

Ease of use for service delivery analysts. Reports are lacking.

website alemba.com/
Incident Management Group Test 2016 www.theitsmreview.com/wp-content/uploads/2016/02/Alemba_IM.pdf

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74%
74% Customer feeback

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Customer satisfaction

Customer service
Value for money
Customer support
Overall satisfaction
Customer loyalty
74%
Customer score

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Version reviewed: v9.1.5

Customer service
Value for money
Customer support
Overall satisfaction
Customer loyalty

What are the strengths of this product?

Cost effective
Configurable
Flexibile

What are the weaknesses of this product?

Reporting

What features would you add if you had the choice?

Version reviewed: Infra V8

Customer service
Value for money
Customer support
Overall satisfaction
Customer loyalty

What are the strengths of this product?

Ease of use for Service Delivery analysts

What are the weaknesses of this product?

Reports - lacking.

What features would you add if you had the choice?

Reporting out of the box.

Version reviewed: 9

Customer service
Value for money
Customer support
Overall satisfaction
Customer loyalty

What are the strengths of this product?

Flexibility

What are the weaknesses of this product?

~

What features would you add if you had the choice?

~

Version reviewed: n/a

Customer service
Value for money
Customer support
Overall satisfaction
Customer loyalty

What are the strengths of this product?

Cost effective

What are the weaknesses of this product?

Lack of historical ownership and development (Not Alemba's fault)

What features would you add if you had the choice?

.