ITAM + ITSM in a Competitive Package
If your organization is considering migrating or consolidating datacenters or migrating to cloud infrastructure – EcosystemManager is definitely worth further investigation. It would also be extremely valuable for those looking for comprehensive datacenter visibility to support compliance goals.
EcosystemManager includes both ITAM and ITSM functions integrated into one product.
High-level product feature overview:
- Asset Discovery – datacenter discovery, inventory, relationship mapping, asset register and CMDB
- Infrastructure – configuration audit trail and management, change and release management, project management
- Service Desk – Incident, problem, self-service and knowledge management, request
Necessity is the mother of invention
Virima’s heritage is in consulting for companies looking to migrate their datacenters, move to the cloud or consolidations. EcosystemManager was built to help deliver against these engagements - with the need to gain true visibility into datacenter environments, highlight process leaks and identify key relationships between assets and services.
This is reflected in both the product design and implementation services with customers – which we found to be refreshingly useful and pragmatic.
Many traditional service management toolsets have evolved from ticketing or incident management; Virima argues their offering is built from the ground up from accurate environment discovery and logging changes. This allows an organization to truly see what is going on and deliver data driven service management.
It starts with discovery
Virima customers install an instance of EcosystemManager in their datacenter environment and are then offered detailed agent-less scan options. Administrators of the system can choose to specify an IP range, the depth of scan and whether it is immediate or on a scheduled basis.
EcosystemManager then begins to collect and store asset intelligence in an asset register, collecting datacenter asset characteristics and configuration details. Once a baseline has been established, subsequent scans can monitor changes and programmable run-book automation sequences can act on new information defined by administrators.
Whether software, hardware, networking infrastructure, processes or services running or configuration detail – ITSM processes can be initiated to ensure the new data is acted upon.
True Datacenter Insight
Many organizations struggle with visibility of assets in the datacenter and managing the relationships between system owner and the services being delivered. It’s surprisingly common how many organizations have to deploy the ‘unplug it and wait for the screams’ technique to identify server ownership.
EcosystemManager offers a light touch approach to automatically identifying all assets in a datacenter, how they are configured and the relationships between assets and services.
We were particularly impressed with the ability of EcosystemManager to visualize relationships between servers – detailing not only the communication channels between servers but also the types of communication and direction of communication. All of this is built from the CMDB data, which is automatically updated via regular scans.
Turning Insight into action
As mentioned previously, new information discovered by EcosystemManager can be acted upon to initiate ITSM processes to ensure action is taken. Business rules can be configured on a ‘set it and forget it’ basis to direct workflows based on certain criteria, such as kicking off a change request process based on the discovery of new software in the datacenter.
EcosystemManager also includes a portfolio of service management functions such as incident management, request fulfillment, problem management, knowledge management, change management, configuration management and service catalogue. So combined with asset discovery and inventory in the datacenter – Virima customers can attain true end-to-end visibility of services.
Ensuring Implementation Success
Through their consulting heritage and hands-on implementation experience, Virima has built some turnkey packages to ensure implementation success.
EcosystemManager can be bought standalone or with a ‘Fastpath discovery package’ which includes training and a discovery snapshot of the customer’s environment. This also includes a playbook for implementation.
We find this a refreshing approach to customer success and wish many other software companies would do the same. No matter how plug-and-play and intuitive a solution might be, customers invariably always need handholding to speed up the implementation process to start delivering value.
Virima’s EcosystemManager is sold as a fixed price annual subscription for up to 300 servers or virtual machines in a datacenter, which includes discovery, CMDB, inventory and the full ITSM suite. The indicative price for up to 300 servers is $15K per annum. For larger datacenter environments a single enterprise-wide license can be purchased at a volume discount.
In summary, we believe EcosystemManager to be a compelling offering for mid-to-enterprise size customers looking to gain real visibility into the full lifecycle of their services – with a refreshingly pragmatic approach to customer success.
Vendor information - in their own words
EcosystemManager™ Simplifies IT Asset & Service Management
- EcosystemManager is a cloud-based, integrated IT asset & service management platform (ITAM & ITSM) that enables the IT organization to better align to the goals of the business. EcosystemManager consolidates legacy processes and disparate information required to streamline core IT functions; automated asset discovery & inventory as a foundation for standardizing infrastructure, operations and service desk management.
- Discovers complex asset infrastructure, data center, and cloud environments
- Ensures CMDB accuracy with application dependency mapping as foundation for IT management
- Streamlines and integrates your IT functional processes across the IT organization
- Provides powerful “Connect the Dots” management reporting
- Enables your business continuity and disaster recovery
- EcosystemManager™ is Information Technology Infrastructure Library (ITIL) PinkVERIFY™ certified for Change, Problem, Request Fulfillment, Incident, Knowledge, Service Asset & Configuration Management (SACM) processes.
About Virima Technologies
Virima Technologies™, a privately-owned company headquartered in Atlanta, is an innovator in managing risks associated with complex data center consolidation, IT service delivery efficiencies, and IT performance optimization. The accelerated enterprise Data Center Transformation (DCT) consulting services leverages expert consultants and proven methodologies to enable DCT projects to be completed faster and with significantly more savings than typical industry approaches.
EcosystemManager platform for IT Asset & Service management provides effective alignment of IT operations and assets with its business strategy and processes, thus enabling greater optimization of the IT ecosystem for management and reporting. Learn more about Virima’s DCT consulting practice at www.virima.com or the EcosystemManager solution at www.ecosystemmanager.com.